Providing Business Telecommunications Solutions

(602) 284-6259

Means Telecom


UCaaS, Backup, Disaster Recovery, SaaS, VDI, DaaS,
Cloud Computing, Colocation & Data Centers, Contact Center

“Cloud” is a general term for the delivery of hosted services over the Internet. Cloud computing relies on sharing of resources to achieve coherence and economies of scale, similar to a utility (like the electricity grid) over a network.

A recent Verizon study showed the most important factor causing businesses to switch to the cloud is Business Agility. That's why at Means Telecom we will always strive to bring you the most competitive pricing option available - but not necessarily the LOWEST pricing option.  Clearly, the agility experienced from using cloud solutions is most important to your business.  That's why we make sure that benefit is loud and clear.
There’s one final aspect of the Verizon study worth mentioning: You can choose the very best cloud solutions we bring you and have them fail because your networking infrastructure isn’t good enough to handle it. The promise of cloud technology doesn’t work without the right hardware and software to support it. With that, we won't overlook your LAN and WAN circuits in your business. Whereas in years past, the network was something installed and forgotten about, today it needs to be able to handle a considerable amount of traffic generated by cloud application usage. 
Some have worried that the cloud simplifies I.T. to the point of removing the need for I.T. professionals. That couldn’t be further from the truth.  SMBs and enterprises alike are embracing cloud computing, but still have questions and concerns around security, stability, compliance, and visibility (monitoring, reports, and dashboards) — not to mention migrating information from one platform to the next. 

Means Telecom works with industry leading providers to deliver cloud solutions that help businesses get their applications up and running faster, with improved manageability and less maintenance, enabling IT to more rapidly adjust resources to meet fluctuating and unpredictable business demand. This allows companies to avoid upfront infrastructure costs, and focus on projects that differentiate their businesses instead of on infrastructure.

Unified Communications as a Service (UCaaS)

Communications is moving from premise based to cloud delivery at a rapid rate. The market for Hosted IP Telephone and Unified Communications is expected to reach $6 Billion by 2019; representing more than 27% increase from 2012. Improvements in VoIP technology and the availability of bandwidth are driving this growth.

Hosted PBX – Voice/Telephony; Mobility Integration
Hosted UC – Adds Messaging (email, voice mail and instant messaging)
Hosted UC&C – Adds conferencing (audio, video and web conferencing) – Adds integration with collaboration adoption
Hosted Contact Center – Adds Interactive Voice Response (IVR), Automated Call Distribution (ACD), Computer-Telephone Integration (CTI) and integration with other contact center applications such as CRM

Benefits include:
Reducing CapEx spending/moving to OpEx
Ease of Scalability
Remote and Mobile Workers need to be seamlessly connected
Advanced features
Minimizing risk of technology obsolescence
Enhancing business continuity and disaster recover plans
Reducing the burden on IT/Telecom Staff so they can focus on high priority business objectives

Cloud Backup and Disaster Recovery
We live in the Age of Data, whether it’s email or complex database management, every function of a business can be impacted by a disaster - making business continuity essential, not just a good idea.

Business continuity – Keep your business running after a disaster
Disaster recovery – restore lost operations and systems
Data backup – replication and storage of applications and data

Benefits include:
Every minute of downtime equals lost business
More information than ever to avoid devastating consequences (email, CRM, financial records, etc.)
Loss of equipment – laptops, mobile devices, etc.
Avoid human mistakes; the era of on-premises only backup via tape or disk is out of date with cloud solutions readily available
Save money on IT Infrastructure
Adds a layer of resiliency
Fast restoration means fewer dollars lost due to disaster

Hosted Security / Security as a Service (SaaS)
SaaS is an outsourcing model for security management to defend and protect your infrastructure and applications from being compromised or disrupted by the latest cyber threats.

Firewall Protection
Intrusion Detection and Prevention Systems
Anit-virus and Anti-spam filtering
Web and Content Filtering
Secure Remote Access
Security Threat Management

Benefits Include:
Maintain highly secure network connectivity
Identify and block intrusions and attacks on your network
Mitigate the risk of hackers, malware or other interruptions
Manage compliance requirements and avoid penalties
Lock down essential resources

Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS)
Mobile and remote users are driving the demand to expand the physical limitations of a computer’s screen to a virtual workspace with a consistent user experience from any device, anywhere and anytime.

Virtual Desktop Infrastructure (VDI) allows the customer to own their equipment, requires some level of IT expertise while offering a high degree of personalization. Desktop as a Service (DaaS) offers customers no or low upfront cost, is a monthly subscription based service, doesn’t require vast IT resources or expertise and is highly scalable on demand. Flexibility and scalability are key drivers for DaaS.

Cloud Computing
Cloud computer platforms are more commonly used today to replace local computers for many reasons but primarily because they use resources more efficiently than local servers. Business using local Information Technology (IT) must invest in the infrastructure to support computer systems at peak demand times vs. cloud platforms which are highly scalable and flexible to accommodate peak times without major CapEx investment and lengthy install timeframes.

Cloud platforms provide security, availability, reliability, agility and energy efficiency.

CoLocation and Data Centers
There is no shortage of state of the art coocation facilities to house computer hardware, whether businesses want to be located at their carriers colo facility or at a carrier-neutral facility, for access to multiple providers. There are many factors to consider when choosing a data center:

Leasing vs. licensing space – leasing offers greater assurance that the space will not be unexpectedly taken back
Tier of service needed from Tier 1 (fewer services offered for lower budget/needs) to Tier 4 (high availability of power, cooling, server access and greater security)
Location is key as many businesses need easy access from airports while in a climate/disaster neutral area.
Staffing for remote hands or other tasks that may be needed including tours, meeting facilities, etc.
Security safeguards and backup systems are critical for many businesses who rely on a third party to protect their servers
Power limitations and how efficiently power is utilized
Accessibility to major network providers and connectivity

Contact Center
Cloud based contact center management offers clients the ability to efficiently manage resources across geographies and time zones, to automate and optimize scheduling and get maximum productivity while delivering outstanding customer experiences. With cloud based flexibility, clients can quickly build their contact center, fully integrate with their existing infrastructure and bring key staff and data together on the same platform.

100% cloud based administration, many with mobile portals for easy management
Infinite scalability
PCI, HIPAA & SOX compliance
Automate workflow, manage inbound or outbound campaigns
Little to zero upfront expense
State of the art technology with easy scalability
Third party platform integration for email, CRM, etc.
No IT expertise required to implement and maintain

Cloud Solutions